The Ray White Balclutha team have recently celebrated and been awarded for achieving the highest level of customer satisfaction in the Lower South Island. This award reflects a net promoter score that is used by many leading companies to ensure that clients and customers are being delivered the highest level of service through Ray White Group members.
Ray White Balclutha has achieved one of the top customer satisfaction scores in the country of over 90%. This reflects their commitment to excellence in service and is one of the reasons why they are the clear market leader through the South Otago property market, with over 50% of property sales being completed by the Ray White Balclutha team.
Stuart McElrea, who started his real estate career in 1976, is the successful owner of Ray White Balclutha. Stuart said that the customer satisfaction award reflects their belief in providing outstanding service to their clients and ensuring that team members provide service with professionalism and integrity.
Julie Ryan, South Island Business Performance Manager for Ray White New Zealand, said that “Ray White Balclutha is one of our top market share offices throughout the Lower South Island and it is a credit to them to achieve an award in the area of customer satisfaction. The team members always focus on ensuring that buyers and sellers are looked after and this is reflected in the customer satisfaction award.”
Ray White Balclutha had a market share of 52.3% during the past quarter across the Clutha territory.