Your Customer Experience Team

We're here to support our business owners so they become famous
for giving great customer experiences.

Five years of data – Industry leading platform

Net Promoter Score (NPS)

  • Customer survey programme partnered with leading research houses in Australasia.
  • 7,000 surveys sent each month to vendors and buyers.
  • 60,000 10/10 fans across Australasia.
  • Business health check tool with access to individual dashboard.
  • Assists in identifying the training needs of your staff
  • Ability to add feedback to online peer review sites

Complaints Management

  • Purpose-built cloud based complaints management system.
  • 24/7 complaints team care for both customers and members.
  • Brand protection specialist on hand to limit high risk instances.
  • Identifies possible reputation issues or problems to be resolved early,
  • Procedures on managing service recovery

What’s on the horizon for the Customer Experience team?

  • Customer satisfaction based marketing campaigns.
  • Using complaint data and NPS information to develop a more insightful customer journeys
  • Launch  of property management NPS technology.
  • Metrics to benchmark and recognise customer experience excellence.
  • Real-Time post auction results throughout New Zealand and Australia
  • Point in time surveys to enable ‘early detection’ of a potential problem. 

1091 offices
across 12 countries

1589 members
with us for 10+ yrs 

1 in 6 Properties sold
across New Zealand

53 New Offices 2018/2019
across Australia & New Zealand

We sold 770,000 Homes Worldwide
78% more than in 1992 when we opened

What our Owners Say About Us

 

Join the Ray White Team

We are looking for genuinely committed business owners, salespeople (experienced or not),
property managers, and administration staff to join us

Growth

We’ve created a platform upon which we can genuinely innovate for tomorrow.

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With an ambitious 2019-20 roadmap that is built upon the following core anchors:
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Talent & Leadership

Specialised development of high performing teams.

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Attract the best talent and develop your team
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Customer Experience

We support our business owners so they become famous for giving great customer experiences.

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High-standard customer service can win your clients’ hearts and make you recognizable within your target group.
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Digital

Bespoke data products that extend the competitive advantage of our network.

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Our in-house software development team. Focus on data, insight and automation.
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Information Technology

World-class digital service centred around real estate.

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The digital landscape is evolving and we ensure our businesses have the support required to harness and adapt to change.
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One System

The One System is a mature platform that has evolved over ten years with improved security updates and multi-million dollar investment

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This connected suite of real estate applications is the bedrock of improved client communication, internal productivity advantages and reporting tools.
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Marketing

Deliver local area marketing campaigns to help our agents and offices profile themselves in their communities.

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We produce innovative original content for our agents each month.
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Profit

No other franchisor has a team dedicated to your financial health and prosperity.

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Tailored reports showing profit by channel (sales, principal and property management) along with profit by each sales agent.
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Property Management

Dedicated coaching for business leadership in property management.

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Ray White now manages over 150,000 properties globally. We are aware of the importance this delivers to our owners.
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Concierge

Concierge’s mission is to continually stay ahead of the industry to deliver noticeably superior service to existing and future clients.

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We communicate with 305,000 existing and future clients a year on behalf of our principals, agents, property managers and brokers
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Franchise Opportunities

Franchise opportunities are available across the Ray White New Zealand network for people seeking a challenging yet rewarding career

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Ray White is committed to providing leading-edge technology and proven business strategies that have secured its ongoing success as a market leader.
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Loan Market

Our goal is to deliver tailored solutions to customers (and their families) that allow business owners and agents to add value beyond the real estate 'transaction'.

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We’ve been helping New Zealanders find the right loan from the largest panel of New Zealand’s leading banks and lenders.
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Join the Ray White Team